Subject: Tech Support Candidate - Bhuvan Gaur
From: Bhuvan Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 11:29:02 -0500

| | Tech Support Test

Name | Bhuvan Gaur
E-mail | [email-masked]
Phone Number | (91) 9953484879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cvent | Sr Consultant | 19th Nov 2020 | 40000
Previous Employer 2 | NovelVox | Support Associate | 2nd Feb 2018 | 27000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will first Google search the error to understand what it means or referring to.

2. I will check if there are any Ad-Blockers activated which could be blocking the website, since NDTV news site have Ads.

3. I will test the URL in a different browser to test the persistence of the issue which could also suggests if this website is blocked in the country I reside in and if I have a VPN, will activate for the US region or any other country towards which the acronym "NDTV" in the URL could be referring to.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and then press and hold the button on the Speaker which enables the Bluetooth.

2. On the mobile phone, go to Settings, and search for Bluetooth, enable it and search for the name of the Speaker in the nearby devices list to connect it with.

What according to you makes you a good candidate for customer service or technical support job?

1. Correct Expectation setting regarding the TAT and response time related to the product troubleshooting.

2. Timely follow ups with the client and escalated support if needed.

3. Accountability and ownership towards task assigned and picked up.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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