Subject: Tech Support Candidate - Mispaur Rahaman
From: Mispaur Rahaman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 11:24:32 -0500

| | Tech Support Test

Name | Mispaur Rahaman
E-mail | [email-masked]
Phone Number | (91) 9774123891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Presently I am in Tripura if I get selected I will shift near to office
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tripura University ( under card ZEISS India Pvt) | Microscopy operator | Presently working | 21800
Previous Employer 1 | FedEx Express | Customer service representative | 22/12/2018 | 20000
Previous Employer 2 | Allsec Technologies limited | Customer service executive | 22/05/2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will check the the internet connection then using computer toolbar I will clear the temp files after that also if it is not opening I will clear the browsing history.

After that I feel the problem will resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st-Go to the settings
2nd- Tap the blutooth option
3rd- turn on blutooth
4th- A list of available device will appear
5th-If the speaker is not listed, press the button on your spaker that makes it discoverable-
It's often a button with a Bluetooth symbol on it.
6th - Then it will be connected

What according to you makes you a good candidate for customer service or technical support job?

1st we need to understand the customer feelings

We need to give the promoter response to customer

If customer is angery we need to talk with them politely and explain them the proper situation.

Explain them the procedure properly once they will be satisfy ask them for the feedback.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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