Subject: Content Writer Candidate - Rishika bakshi Rishika
From: Rishika bakshi Rishika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 10:37:31 -0500

| | Content Writer Test

Name | Rishika bakshi Rishika
E-mail | [email-masked]
Phone Number | (91) 8716958349
Where do you currently live (area) | Jammu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg pvt ltd | MNE (Freelancer) | Working currently | Depends on my performance
Previous Employer 1 | A. R tutorials | Academic guide | 2020, feb | 18,000
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media has become an omnipresent character of the society. All genres be it news, entertainment, poltics or any other thing is available on these platforms. As these platforms have widespread uses they are used by various firms and companies to recieve reviews and gather or impart information on customers of all age groups.
In this social media platforms are used to even manage the customer service section. The handlers of various handles require a team wherein various teammates carry out different roles and functions. Each of the review by the customer needs to be checked with various other departments in the main team to know whether the problem turned up is true or not. After checking the authenticity of each review a reply is send to thr mail id promising thr much needed help and aplology for thd inconvience caused . The complaint as given needs an immediate forwarding to the required department who can check for problem resolution. After this the solution with details are given via comments and mails to the particular customer who is in need of it.
In addition to problem solving these platforms are used to advertise new products from the firm's end which adds knowledge to the customer sect. They on finding it useful and search better for the products via links that the social media teams provide.
With all this the social media handlers for various firms create a link for interaction between thd firm, management and the customers which is utmost essential. So customer service being the true essence of social media handles is fulfilled by the firms in a well enough order.

Please share links to blogs written by you | N/A

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