Subject: Tech Support Candidate - Raj Mandal
From: Raj Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:55:52 -0500

| | Tech Support Test

Name | Raj Mandal
E-mail | [email-masked]
Phone Number | (+91) 9999433851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
G Suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers Pvt Ltd | Technical Support L2 | Present | 30K
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Check the internet connection my computer is connected with internet or not.
Step 2. If connected i will check with another site.
Step 3. I will check with another internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile Bluetooth & speak blue tooth.
2. Go to Bluetooth icon in mobile.
3. It will search neared Bluetooth device and appear.
4. Need to select and connect.

What according to you makes you a good candidate for customer service or technical support job? | Quick response and effective communication will be more fruitful. Need to understand the customer pain area and try to resolve it as quickly as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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