Subject: Content Writer Candidate - Sommaya Singh
From: Sommaya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:43:28 -0500

| | Content Writer Test

Name | Sommaya Singh
E-mail | [email-masked]
Phone Number | (91) 7738347821
Where do you currently live (area) | Koregaon Park, Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acadecraft | SEO Content Witer | Working | 13000
Previous Employer 1 | Aaj Ka Anand Papers Ltd | Content Writer/ Sub Editor | 25/06/2020 | 10000
Previous Employer 2 | in24new | News Reporter/ Content Writer (Hindi) | 25/09/2018 | 6000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Why Include Social Media Customer Support services in Your Business? Answer is very simple: people want brands to provide social customer support. Use these social media customer support tips to build a better relationship with your customers. If your business needs to listen to its customers on social media, this is no longer the question.
Set up a dedicated social handle for social media customer support
Brands often use a dedicated social account to introduce social media customer service solutions. For example, HootSuite uses @Hootsuite_Help, which is run by a support team. It helps to filter support and service issues from your primary channel. This ensures that you have assigned the right teams to monitor the right types of incoming public messages.
Monitor social media mention
You don’t really have to look at your social media feed all day to find out (your customers need help). Now there are many useful tools that will alert you when they are mentioned. These tools help you when and where to refer to your product so that you can respond to your customers. They are great for marketing, but just as important for customer support.
To be active
If customers come in regularly with similar questions, you should provide some self-service information resources. Your social media customer service channels are great places to share educational content such as how-to videos or best practice blog posts. It helps all customers learn how to get from their products. If you provide an online service, you can post updates about any service issues you are aware of.
Manage customer expectations
Customers expect all companies to provide the same level of customer service on social media. A recent study has found that customers who pay more for their services expect a higher level of social customer care. Another study found that high-income airlines offer more sympathetic customer care on Twitter. Of course, companies that use social media for customer service vary depending on the size of the team available. Setting customer expectations appropriately is a very important thing. Make it clear when your service team is available and how long it will take you to respond. If there are other resources they use to get answers faster, let them know.

Please share links to blogs written by you

https://www.financegab.com/personal-finance/everything-you-need-to-know-about-financial-management/

https://www.area19delegate.org/how-will-the-education-industry-look-like-in-the-future/

https://understandingecommerce.com/e-learning-the-spirit-for-the-next-gen-education/

https://www.acadecraft.com/blog/what-is-scorm-role-of-scorm-in-elearning/

https://technogiants.net/9-tips-increase-cybersecurity-for-small-business/

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