Subject: Content Writer Candidate - Mugdha Mitra
From: Mugdha Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:27:55 -0500

| | Content Writer Test

Name | Mugdha Mitra
E-mail | [email-masked]
Phone Number | (+91) 8095798414
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unemplyoyed | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

You should know your Audience like what language they speak, what is their thinking policy. Make sure the tone of voice is appropriate. Don’t be too harsh with the customer it might give a negative impact. You should be fully informed so that you can deal with the customer’s the right way. When necessary take things offline. If at all it’s very important. Sometimes, the medium doesn’t allow you to write as longrplies. Sometimes, you need sensitive customer information that you (or they) wouldn’t be comfortable exchanging online. In these cases, it’s okay to transfer the issue to another channel like email or phone. But it’s important to do this right. Monitor your social media. There are various tools which are used to monitor your social media like you will get alert whenever you are been mentioned.
Speed really matters in Social Media. The right tone depends on your customer, and the best way to get tone right is to adjust your tone to match the customer. This will help you to maintain good relation with the customers. As important as it is to listen and respond to your customers on social media, not every issue can be resolved via social.
By delivering great support on the social media platforms that your customers already use, you can build stronger relationships with them and in turn, create more trustworthy customers.

Please share links to blogs written by you | none

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