Subject: Tech Support Candidate - Vandit Verma
From: Vandit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:18:49 -0500

| | Tech Support Test

Name | Vandit Verma
E-mail | [email-masked]
Phone Number | (91) 8284078952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 26 August 2019 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try different browser
2. Check internet connection
3. Check wifi
4. Try different websites
5. Get the note of error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth
2. Try pairing with wireless speaker
3. Play music

What according to you makes you a good candidate for customer service or technical support job?

1. Experience of customer handling
2. Sincerity towards work
3. Good understanding of customer relationship
building

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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