Subject: Content Writer Candidate - Nidhi Nanda
From: Nidhi Nanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 08:50:56 -0500

| | Content Writer Test

Name | Nidhi Nanda
E-mail | [email-masked]
Phone Number | (112) 9910246447
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Learning the art of winning heart isn't piece of cake as we all know. Customer needs and satisfaction should be our priority, but do you know? When internet wasn't even famous, who used to be the king of manage all these stuff? Telephone! Before the internet, a telephone call was the fastest and most effective method customers used to seek help from companies.

Telephone calls had already beaten the postal service as the quickest customer service channel.
But now you would say email replaced telephone, email totally killed telephone call, managed to adhere it's place in today's generation. But when social media took place in our lives everytime has changed ever since then, even if it's marketing, branding promotion, social media is the best place you can count on. Moreover, social media is a familiar environment that customers frequently use for many other activities, including interactions with brands they love.

Therefore, it only makes sense that they find it a valuable platform to raise their issues to be resolved by companies. There are several strategies we could put into our business to see great results.
1) Choose your target
Through which social media platform you want to expand your business.
By going to where your customers actually are, you can deliver a support experience that’s native to their preferred network.
2) While speed may not be most important factor for great support in email, phone, or in-person service, in social media, speed trumps all.But for social, make an effort to respond as quickly as you can.
3) Use appropriate tone for customers
The right tone depends on your customer, and the best way to get tone right is to adjust your tone to match the customer.
4) Good knowledge base can help you deliver better support in social media, too.
When you use apposite knowledge and relate content on social media, this could increase your chance to connect with more people and therefore you will get higher reach

Delivering the best content on social media to customers is really a challenging job,
If you’re interested in implementing social media customer service solutions into your business, then you should definitely try these methods.

Please share links to blogs written by you | https://www.instagram.com/p/CJIVtlLF5aq/?igshid=gy5ei08d3dlr

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