Subject: Tech Support Candidate - Rahul Dwivedi
From: Rahul Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 08:38:18 -0500

| | Tech Support Test

Name | Rahul Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9540892939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | burari
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | adobe | TSE | 25 sept | 27000
Previous Employer 1 | applect | Councilor | 2019 | 22000
Previous Employer 2 | policybazaar | TCE | 2015 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.operation system whether it MacOs or window
2.check the internet  is  working or not
3.wil ask for use another browser and check the site  Check if the Website is Down for Everybody or Just you
4restart your system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | take Bluetooth and search device in desktop and get paired
What according to you makes you a good candidate for customer service or technical support job? | I'm a b.tech graduate and so for I already done all the troubleshooting things this time I have to keep doing this as a professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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