Subject: French Language Test - Naomie Kayembe
From: Naomie Kayembe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:55:46 -0500

| | Foreign Language Screening Test

Name | Naomie Kayembe    /  (0091) 8800931681    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,

Greetings from Babyshop!

We are very sorry for this inconvenience. I will forward your concern to the appropriate team and ensure to deliver your order as soon as possible.

Please rest assured, our shipping team will be in touch with the courier team in order to deliver your package.

We really appreciate your patience and understanding in this matter.

Best Regards,
Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer,

Thanks for contacting us.
We do apologise for the inconvenience caused.
We would request to provide us the picture of the wrong item that you received so that we can further assist you!
As soon as we receive the proof of the wrong item, our exchange team will get in touch with you.
We're very on behalf of your representative who couldn't resolve your issue at the earliest.
We look forward to hearing from you soon!
Best Regards,
Amazon Support Team.

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