Subject: Tech Support Candidate - Ishant Jain
From: Ishant Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:53:58 -0500

| | Tech Support Test

Name | Ishant Jain
E-mail | [email-masked]
Phone Number | (91) 7906127740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Amroha ( Home town)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra Comviva Pvt. Ltd. | mplementation Engineer | July 2020 | 33000
Previous Employer 1 | Mahindra Comviva Pvt. Ltd. | NOC Engineer , Onsite Support Engineer | June 2018 | 28000
Previous Employer 2 | Jaypore Private Limited, Saket, Delhi | aypore Private Limited, Saket, Delhi | July 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Case 1
First, i will check the another web site URL if it's working fine so i will follow the below step for the resolve the issue .

Step 1 -> I will clear the cookies and cached data of my browser.
Step 2 -> I will check the proxy setting with the help of below steps
Settings. -> Show advanced settings ->  Change proxy settings ->  LAN settings ->     Automatically detect settings" and uncheck "Use a proxy server for your LAN."
Step 3 ->  if still not opening so i will reinstall my browser .

Case 2
If  another web site URL is not working so,first i will check my internet connection is stable or , if my internet is not connected so i will check my WiFi router .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  I will Go to the settings
2.  i will tap the Bluetooth option
3.  Turn on Bluetooth
4. A list of available Bluetooth devices will appear.
5.  Than i will selete my device and it will connect

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of things to be considered for someone to be a great candidate of a customer service job. First, thing is experience , i have 5 years experience with different type of communication like chat , call and video. I believe that I am able to serve this post very well as per the based on my Previous experience In customer service or technical support listening is very important some time customer is very angry and if you are a good listener so you can convince your customer very easily , I think i am a good listener so i will handle my customer very easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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