Subject: Tech Support Candidate - Kafil Saini
From: Kafil Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:48:51 -0500

| | Tech Support Test

Name | Kafil Saini
E-mail | [email-masked]
Phone Number | (+91) 8955141830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MetLife | Sr IT associate | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to restart your browser
2. Check if there is an pop up blocker causing the problem
3. Check compatibility with browser
4. Clear history and catch memory of browser
5. Try to open the URL on another browser
6. Check firewall settings and policies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your Bluetooth speaker
2. Set speaker mode on Bluetooth
3. Turn on your mobile Bluetooth from settings
4. Search the device in Bluetooth devices list
5. Touch on the name of Bluetooth device
6. Pair the device and connect

What according to you makes you a good candidate for customer service or technical support job?

I have already been worked in the customer support in 1. Change management - where you have to coordinate with customers, vendors and implementation teams and follow-up with them
2. Worked as software administrator and with access management teams where customer reaches out to us to resolve their software queries and we need to resolve them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |