Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 06:17:06 -0500

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 9717104242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | SME | 27/12/2019 | 16500
Previous Employer 1 | Digicall | CSA | 1/4/2017 | 13800
Previous Employer 2 | Ienergizer | CSE | 1/10/2015 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to open it on another browser
2. If the problem still same than clear the caches and cookies or restart the system
3. Check the internet connection
4. Try to reopen the website again after some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First open the bluetooth connectivity of that speaker with pressing the button
2. Open the bluetooth by swiping down the notification screen of the phone or by go to settings.
3. Search for the available devices and pair the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | My sincerity and commitment to deliver excellence services to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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