Subject: Tech Support Candidate - Balaguru k Karunanithi
From: Balaguru k Karunanithi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 05:51:59 -0500

| | Tech Support Test

Name | Balaguru k Karunanithi
E-mail | [email-masked]
Phone Number | (+91) 6379831632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bss microfinance limited | It support | Till now | 22000
Previous Employer 1 | F1 info solution Pvt limited | Network engineer | Aug 2019 | 18600
Previous Employer 2 | UCA IT solution | Network engineer | Oct 2017 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connectivity and ping or not then router interface also one by one we need to check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First in my mobile Bluetooth option on and scan device, now showing that speaker Bluetooth name then select and connect
What according to you makes you a good candidate for customer service or technical support job? | First customer satisfaction do the needful for that
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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