Subject: Tech Support Candidate - Neha Nainwal
From: Neha Nainwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 05:47:59 -0500

| | Tech Support Test

Name | Neha Nainwal
E-mail | [email-masked]
Phone Number | (91) 8826587679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accelfrontline | Service desk | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection is working.
Try to clear cache and cookies.
Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth speaker then tap on bluetooth of our phone and check for new device tap the name of bluetooth we want to pair with.
What according to you makes you a good candidate for customer service or technical support job? | Ability to listen others and convince them that I can provide the best solution to their problem related to technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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