Subject: Tech Support Candidate - Saloni Chaudhary Saloni
From: Saloni Chaudhary Saloni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 04:59:08 -0500

| | Tech Support Test

Name | Saloni Chaudhary Saloni
E-mail | [email-masked]
Phone Number | (91) 8954083536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 55 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Advotis Infotech | Sr. Sales executive | Working |
Previous Employer 1 | IEnergizer | Sr. CCE | MARCH 2017 | 18K
Previous Employer 2 | Tech Mahindra | CCE | Dec 2015 | 8k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to open in other browsers
If not then check if computer have a virus or malware .
If malware is found , cleaned it
It may resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open setting app
Navigate connected device and turn on the Bluetooth toggle switch, if it's not enabled
Select Bluetooth to see the options
Select pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill
Customer Handling skills
Helping nature

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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