Subject: Content Writer Candidate - Daisy Das
From: Daisy Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 04:48:10 -0500

| | Content Writer Test

Name | Daisy Das
E-mail | [email-masked]
Phone Number | (91) 8587096372
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Peoplebridge | content writer | 2017 | 25,000
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media offers a way to connect to the customers. Today, it is one of the best customer service tools. You can handle customer complaints and concerns through social media platforms. Be it, Facebook, Twitter or Instagram. The instant you Tweet something on Twitter, your topic already starts trending.

However, you need to follow some of the tips below to manage social media customer service:

1. Know the what language your target audience speaks.

2. Don’t always rely on tools, because even Google sometimes fails to deliver the original message in auto translation.

3. It’s better to hire a copywriter who can deliver the message in the regional language. Poor translation can lead to lack of respect of that country.

4. Don’t forget to check the new word used doesn’t have any unintended meanings in other languages. Some words, just don’t translate well into global markets.

5. The best translation delivers the best brand message. The company needs to understand the need for localization.

6. Communicate your brand message through photography and videos. They are the best way to communicate the brand message to large audience. Don’t forget to add captions and subtitles as well.

7. Use the social media tools like: Facebook, Twitter, Instagram, LinkedIn and so on. They are the best for multilingual users and account managers.

8. Create different accounts for different language segments.

9. Consider double posting, but if you are posting multiple posts with similar account, go for multiple account route, or create bilingual posts.

10. Do include translation option into one post. This will let you communicate clearly, no matter the language barrier.

Social media is an important tool for modern businesses, also to provide better customer service. You are surely to benefit from this strategy. If you don’t manage your social media account carefully, your presence is invisible, and it can damage your brand and drive away potential paying customers.

Please share links to blogs written by you

https://www.smbtechnologies.com/
http://tuition-services.com/
https://www.emirates-dressing.com/
https://www.accessoriesbycorine.com/

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