Subject: Tech Support Candidate - Yagya Shankar Tripathi Yagya
From: Yagya Shankar Tripathi Yagya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 04:06:59 -0500

| | Tech Support Test

Name | Yagya Shankar Tripathi Yagya
E-mail | [email-masked]
Phone Number | (+91) 8127032846
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | DS 2 | 17 Jan 2021 | 18k
Previous Employer 1 | Komineni infotech Pvt Ltd | DS 1 | 28 Oct 2018 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we have checked internet connectivity coming on browser or not if yes then try to another step in the browser and reset the browser theme try to open it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth speaker of your phone and click on then pair of any other devices which you want to connect. After pairing then automatically connected to the phone.
What according to you makes you a good candidate for customer service or technical support job? | Firstly we will follow up incident management tools. After that we will follow up like as behaviour, smart working, quick response, resolve your system problems,and quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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