Subject: Tech Support Candidate - Anchal Sharma
From: Anchal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:57:52 -0500

| | Tech Support Test

Name | Anchal Sharma
E-mail | [email-masked]
Phone Number | (+91) 9650077145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janak Puri New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite Computer Solution | Support engg | 30Sept 2020 | 26000
Previous Employer 1 | Future Focus infotech Pvt LTD | Desktop Support Engg | 14 Apirl 2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ping the site
clear browser history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth  Device and mobile.
Search the same and connect .

What according to you makes you a good candidate for customer service or technical support job?

fixed issue in proper technical way .
Good listener,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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