Subject: Tech Support Candidate - Satyarth Tiwari
From: Satyarth Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:52:11 -0500

| | Tech Support Test

Name | Satyarth Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8384039860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon sector  12 a
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globallogic technologies | Analyst | 29 th january | 40,875
Previous Employer 1 | Accenture | Customer service | 2dec 2019 | 26,000
Previous Employer 2 | IBM India | Tech support | 11may2017 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I am trying to browse the site and their is an error. First of all I'll check the WiFi networks, will reboot the router and will try to connect again.
If the issue persists, will refresh the chrome browser. If I am not able to open the site then will eventually delete the temp files on my computer  and will check for the issue again. Majorily the issue is resolved after this.
Let's say, that the issue persists again. Then will delete the cookies and browsing history of the browser ( in case of chrome) ctrl+shift + delete. This will delete the cookies and will check for the issue again.  This might work. In this scenario, I will have to make sure that my device is well connected with the internet / hotspot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switching on the Bluetooth option on the mobile
2) Switching on the speaker.
3) Will scan the available devices on the mobile and once the Bluetooth speaker is found , will connect the speaker on the mobile device.

What according to you makes you a good candidate for customer service or technical support job? | An ocean of nostalgia floods around me as I sit to pen down the chronicles of me being into customer service. I still remember the day when I got my first Csat, and that too from an irate customer. Received a call on my avaya and when I opened the call, cx literally shouted on me and he vented . He was like that he has been calling since 2 days and he is not able to login on his remote machine. I took the initiative, calmed him down , used lots of power words , listened to him patiently and finally put the call on hold to debug the issue . That call later for 45 minutes and finally the password was reseted for him. It was a sigh of relief for me .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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