Subject: Tech Support Candidate - SHIVAM KUMAR SHIVAM
From: SHIVAM KUMAR SHIVAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:48:25 -0500

| | Tech Support Test

Name | SHIVAM KUMAR SHIVAM
E-mail | [email-masked]
Phone Number | (91) 9650194617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
VMware, printer's

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check the network. If network is working fine. I clear all cache and cookie and try to check again. If still same issue persists then there is a issue from website end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on bluetooth of phone and the bluetooth speaker.
2. Then try to search the device name thorough to phone bluetooth.
3. Once I will find the bluetooth name in phone search.
4. Try to pair with it and wait untill it will show bluetooth paired completed.
5. After that bluetooth will be connected to phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Good listener.
2. Patience.
3. Confident.
4. Effective.
5. Effenciency.
6. Work within SLA.
7. Trust.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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