Subject: Tech Support Candidate - Dipak Kumar
From: Dipak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:48:23 -0500

| | Tech Support Test

Name | Dipak Kumar
E-mail | [email-masked]
Phone Number | (+91) 9540409930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Big Boy Toyz Ltd | IT Manager | 30 June 2020 | 30000
Previous Employer 1 | Infraline Energy Pvt. Ltd. | Desktop Support Engineer | 5th May 2019 | 16000
Previous Employer 2 | Wipro InfoTech Ltd | Desktop Support Engineer | 5th July 2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can check the browser version updated or not .
delete all temp and cookies
rest the browser
uninstall and reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the bluetooth and browse all list of bluetooth devices and connect the correct devices if ask the password we can enter the password.
What according to you makes you a good candidate for customer service or technical support job? | Friendly, approachable, and easy to get along with the ideal Customer Service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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