Subject: Tech Support Candidate - Ravi Ranjan Singh
From: Ravi Ranjan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:43:38 -0500

| | Tech Support Test

Name | Ravi Ranjan Singh
E-mail | [email-masked]
Phone Number | (91) 7838785801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vikas NagarUttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softwill infotech | Senior Executive | 25 Dec 2020 | 35000
Previous Employer 1 | In technologies | Technical support Executive | N/A | 30000
Previous Employer 2 | Quattro Global Services | Solution Engineer | N/A | N/A

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will ask and probe about the error he/she is getting and since how long i will ask customer to check whether his computer is connected to internet or not
If its connected I will ask customer to check whether he/she is entered correct website address in search bar then I will ask to re-start computer and modem once ,I willl also ask customer to recheck the same website on other device or his phone to make sure there is no issue from website end ,I will also ask customer to check the website with different browsers installes on his computer ,I will update customer to check whether any ablock or vpn is installed to block other websites

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step will be turning on the Bluetooth Speaker then click on settings then turn on the blutooth on phone it will show all bluetooth devices available to pair then selecting bluetooth speaker click on pair and connect and speaker will be get connected
What according to you makes you a good candidate for customer service or technical support job? | Providing quick solutions to issue reported by customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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