Subject: Tech Support Candidate - Aditi Kaushik
From: Aditi Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:40:25 -0500

| | Tech Support Test

Name | Aditi Kaushik
E-mail | [email-masked]
Phone Number | (+91) 7042428186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | Na | 20000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- will check the website link
Step2- will check the internet connections
Step3- will check the proxy settings
Step4- will reset the browser.
Step5- will delete all the temporary files (temp, prefetch, %temp%) from my computer.
Will go the site and access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Turn on the bluetooth of both the devices, speaker and mobile phone.
Step2- Search the bluetooth device name of my speaker on my mobile phone.
Step3- select the correct name and put the password if any for authentication.

Bluetooth will be paired now.

What according to you makes you a good candidate for customer service or technical support job? | I am good in communicating things to people. Being a technical hand makes me more suitable to connect with customer and help in resolving their issues. I have ability to listen, understand and convince the customer for the best outcome.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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