Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:39:50 -0500

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (91) 9884069855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Matrimony Ltd | RM | 20 May 2020 | 33000
Previous Employer 1 | Sutherland | Consultant | MAR 2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first thing that I ll check is whether my network is connected or not. I will start with Ipconfig command to ascertain if the connectivity is active or not. Using Default Gateway IP address will check for basic settings in router page as well to see if everything is fine. Firewall options can be looked into as well if the connectivity is website specific. And as per results will adopt suitable troubleshooting steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth settings as "On" in your mobile phone. The same has to be the case with the Speaker. Once both the devices are active on bluetooth, we can scan for available devices and pair them. This will result in connectivity of both devices with each other.
What according to you makes you a good candidate for customer service or technical support job? | Basic knowledge of technical aspects and good experience of handling various types of customers. It is most suitable to ensure we listen to the customers in detail to ensure we provide accurate resolutions and do not give any fake commitment whatsoever. Customers like being spoken to in a truthful manner and will appreciate your efforts if you give them a plan of action that is realistic.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |