Subject: Tech Support Candidate - Sarfraz sulemani
From: Sarfraz sulemani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 02:59:54 -0500

| | Tech Support Test

Name | Sarfraz sulemani
E-mail | [email-masked]
Phone Number | (91) 9667276279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar, delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech mahindra | customer support associate | 31/12/2020 | 16500
Previous Employer 2 | Justdial | information retrieval officer | 06/04/2020 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So, the first thing i will check is my internet connection whether it is working or not, other possible reason could be that the side is down at the moment in that case i'll try after sometime.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i'll turn on the bluetooth speaker, then i'll find the same device in my phone to connect. After finding the device i'll connect it by tapping on the device name in my phone.
What according to you makes you a good candidate for customer service or technical support job? | As previously mentioned, i have worked in companies for the same role where customer centricity was one of the most important aspect. I have learnt Keeping customer satisfaction as my top priority within the company policies. These are the some of skills i think will come handy for my future job opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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