Subject: Tech Support Candidate - Adhish Rsi
From: Adhish Rsi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 02:12:49 -0500

| | Tech Support Test

Name | Adhish Rsi
E-mail | [email-masked]
Phone Number | (91) 9625488334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Safelab Pvt Ltd | Sr.technical support executive | 26th September 2020 | 35000
Previous Employer 1 | Beno support | Sr.technical support executive | 26th November 2018 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check lan cable.
2.Need to check ip address it's should not be a apipa ip address on system.
3.Need to check the proxy setting of the browser.
4.Need to ping the IP address on cmd getting response or not.
5.Need to check the website is trusted or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Turn on the both bluetooth device on mobile and speaker both.
2 search the bluetooth speaker name on your mobile.
3.Need to get pair both device then your speaker us ready to play.

What according to you makes you a good candidate for customer service or technical support job?

1.Should be upgrade with your technical skills.
2.Must be patient with customer while taking to him.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |