Subject: Tech Support Candidate - kumar shanu
From: kumar shanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 01:23:08 -0500

| | Tech Support Test

Name | kumar shanu
E-mail | [email-masked]
Phone Number | (+91) 7982468324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Village Samaspur Khalsa Near Najafgarh 110073
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | aiTouch LLP | Data Engineer | Till Present | 15500
Previous Employer 1 | Evergreen Solutions Pvt Ltd | Customer Support Executive & database management | Dec 2016 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reload Several Times
Clearing Cache In Browser & System
Check Internet Connection
If situation persists Restart All Internet Connections

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On bluetooth of the Bluetooth Speaker
Turn on bluetooth of mobile phone
Select the name of speaker and let it connect.
if speaker name don't show refresh devices
check discover is set to all nearby devices.

What according to you makes you a good candidate for customer service or technical support job? | I'm a very confident and problem solver person. i like to solve issue and provide quality solutions to a particular problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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