Subject: Tech Support Candidate - Narender Raghav
From: Narender Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:49:49 -0500

| | Tech Support Test

Name | Narender Raghav
E-mail | [email-masked]
Phone Number | (110059) 8802873673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
HTML & CSS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamcomputers pvt led | Technical support engineer | | 16666
Previous Employer 1 | score information technologies limited | Technical support provider | 10 Jun 2015 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will Open a new tab then i will check if another website like google.com or facebook.com is working or not,
if working then i will Clear Cookies and cache after clearing cookies and cache i will try to open again same website.

If still not working then i will Launch another browser, like Internet Explorer, and try to open the site were having problems with.
hopefully same issue will be rectify.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

fist i will Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If speaker is not listed, then i  press the button on speaker that makes it discoverable then i will connect bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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