Subject: Tech Support Candidate - Mukesh Jewliya
From: Mukesh Jewliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:23:13 -0500

| | Tech Support Test

Name | Mukesh Jewliya
E-mail | [email-masked]
Phone Number | (122004) 9896484361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro(Renovision Automation PVT LTD | Desktop Support L2 | 27 Feb 2020 | 13,851
Previous Employer 1 | Insight customer call solutions | Desktop Support | 5 August 2019 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connectivity then i will check the proxy settings and if still not working i will clear the cache and history of browser and then a system restart
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will open the settings of my phone then bluetooth option and after that i will pair the bluetooth speaker with my phone
What according to you makes you a good candidate for customer service or technical support job? | Talking behaviour and providing the instant resolution to the user query
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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