Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 23:44:28 -0500

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999631008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vigyan Prasar | Project Assistant | Still Working | 25000
Previous Employer 1 | (NIC) National Informatic Center | Rollout Support | 31st Jan 2020 | 26400
Previous Employer 2 | ETEN CA (Giggle & Byutes | Technical Coordinator | 10-Dec-2016 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will open a new tab to check any other website is browsing or not. If another website is browsing then I will check the website (www.ndtv.com) is not blocked in this browser. Or I will clear cookies, Cache of the browser and try again to open that website. Or I will try to open this website in any other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Power of Speaker.
2. Turn on Bluetooth on mobile.
3. Search for the new device.
4. Connect and Pair with the speaker.
5. Connected.

What according to you makes you a good candidate for customer service or technical support job? | I am a fast learner and have perseverance character. Have experience in technical support in my earlier organisation. I do Maintain trusting relationships with users and colleagues and Shared best practices and knowledge with colleagues and teams helping resolve user issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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