Subject: Tech Support Candidate - Geeta Kumari
From: Geeta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 22:48:47 -0500

| | Tech Support Test

Name | Geeta Kumari
E-mail | [email-masked]
Phone Number | (121003) 9871359382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Handset

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr.Engineer | 8.12.2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly, i need to refresh the browser.
2.Restart the web browser.
3.Try with another web browser.
4.Need to clear cache and cookies.
5.Need to check web browser is upto date or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open settings in device.
2.Need to click the option of bluetooth.
3.Turn on bluetooth.
4.We need to open bluetooth option in phone as well as speaker.
5.Then device will search the available bluetooth option.
6.Now,bluetooth connected.

What according to you makes you a good candidate for customer service or technical support job?

I have 2.5 years of experience in technical suppot.During my job role always tried to give a proper and correct resolution to the customers.
I have enough patience to solve the customers queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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