Subject: Ticket re-opened - [#4247] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 00:47:18 +0000

Hi Pritish Nandi,  Ticket “#4247 – Virtual App Support - Les Mills” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4247 to view the ticket.  Ticket comment   
Hi Olesia, 

 
 
Thank you very much for the quick reply. 

 
 
We were informed by the Operations team of the club that this particular slot did not play as scheduled, and they had to manually reset. 

 
 
So am not sure your finding stating it was auto played could be due to the manual reset. Is there any way for you to confirm? This has been recurring. 

 
 
Many thanks. 
 
Pfeiffer 

 
 
Leo/Harmen - please jump in if necessary to provide more insight on what happened at your end to assist the team to trouble-shoot. I will let you guys take it from here. Thanks. 

 
 
Get Outlook for Android

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: Friday, 22 January 2021, 04:15 
To: [email-masked] 
Cc: [email-masked]; Pfeiffer Chan 
Subject: Re: Virtual App Support - Les Mills 

 

 Hi Rockie, 

 
 Thank you for your quick reply and screenshot. 

 
 We have checked our backend data and could not find any playback issues, moreover, we can see that Virtual RPM 82 at 12:45PM on January 19, 2021 is automatically started in time and played to completion. 

Could you please elaborate on what is wrong with Virtual class RPM 82. 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4247

 
 On Fri, 22 Jan at 2:33 AM 
, Rockie Yeo <[email-masked]> wrote: 
 
Hi Pritish, 

 
 
Please refer to the attachment. 

 

 

 
 
Best Regards,

Rockie Yeo | Launch
 Coach (South East Asia)  
Les Mills Asia Pacific - Malaysia | [email-masked] 
Unit 8.02, Level
 8, Wisma E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel +6
 03 2720 8604 | ext 204 | fax +6 03 2726 2947 

mobile +6 019 754 1319 | www.lesmills.com.au

 

 
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 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | 

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 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Thursday, January 21, 2021 4:18 PM 
To: Rockie Yeo <[email-masked]> 
Subject: Re: Virtual App Support - Les Mills 

 
 
 Hi Rockie Yeo, 
 ​ 
 
 Thank you for reaching out to us,  
 ​ 
 
 Could you please confirm which program was scheduled and what was the time?  
 ​ 
 
 Also, did they receive any error message on the Virtual app or the display unit? If yes, a photo of the error would be helpful. 
 ​ 
 Looking forward to your reply soon.  
 ​ 
 Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
 
Ticket: 
 https://immersivesupport.lesmills.com/helpdesk/tickets/4247  

 

 
 On Thu, 21 Jan at 8:55 PM 
, Rockie Yeo <[email-masked]> wrote: 
 
 Submitted data 
 The following data was submitted. 

Field name
Submitted data

Email address
 [email-masked] 

your name
 Rockie 

country
 Singapore 

Text box
 Virtual app timing issue. 

Question
 I need technical support 

Customer
 Yes 

Username
 246906 

Phone
 +60122671319 

Comments
 My client virgin active marina one 246906 scheduled virtual class, however program not running as per time set, can I check what are the possible issues occurred here? Please advice, thanks 

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