Subject: Tech Support Candidate - Rangilal Yadav Yadav
From: Rangilal Yadav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 18:59:50 -0500

| | Tech Support Test

Name | Rangilal Yadav Yadav
E-mail | [email-masked]
Phone Number | (055) 8750773575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TPRS consultant Pvt ltd | Fms engineer | Till now |
Previous Employer 1 | Afsorve | Desktop support engineer | 30 April 2017 |
Previous Employer 2 | Vinyak comprehensive Pvt ltd | Desktop support engineer | 2nd may 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist check internet connection then we should check Z scaler, then we should check DNS IP then we should check some other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press Bluetooth device 10 or 15 seconds then it will search device,then we should pairs our Bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | Communicate politely & resolved provelm asap or provide alternative solution immediately.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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