Subject: Tech Support Candidate - Deependra Gupta
From: Deependra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 14:16:52 -0500

| | Tech Support Test

Name | Deependra Gupta
E-mail | [email-masked]
Phone Number | (+91) 7017416796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior Customer service executive | Currently working | 16000
Previous Employer 1 | CSC e Governance | District Coordinator | 4 April, 2019 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to follow some troubleshooting steps that are:-

1. Clear cookies ana cache memory of browser.

2. Restart the device.
3. Make sure internet works properly.
4. Check whether website is down for everyone or just for me.
5. Check whether proxy server refuses that website or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of your cell phone.
2. Open the power button of bluetooth speaker.
3. Search the name of that bluetooth device in your mobile bluetooth application
4. Connect with that speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have a technical background and have 2 years of experience to provide troubleshooting to international clients, so having good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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