Subject: Tech Support Candidate - Jitendra Singh Rajput
From: Jitendra Singh Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 13:55:13 -0500

| | Tech Support Test

Name | Jitendra Singh Rajput
E-mail | [email-masked]
Phone Number | (+91) 7566628741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Decon Construction Company | RF Planner | 18-Dec-2020 | 35000
Previous Employer 2 | Metro Telworks | RNP Engineer | 18-Oct-2018 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will Check internet connection status(connected or disconnected).
2. If internet connection is connected, then i will check the site accessibility on browser, if site in blocked list, then i remove from there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. i will check bluetooth speaker &amp; mobile bluetooth is on.
2. I will check bluetooth device showing in search device list.
3. i click on bluetooth device.
4. click on pairing device option.
5. verifying authentication code.
6. finally check device status should be connected.

What according to you makes you a good candidate for customer service or technical support job? | Quick response.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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