Subject: Content Writer Candidate - Harshita Grover
From: Harshita Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 12:43:12 -0500

| | Content Writer Test

Name | Harshita Grover
E-mail | [email-masked]
Phone Number | (110091) 9268955940
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Think Biz Solutions | Content Writer | 18.03.21 | 20,000
Previous Employer 1 | Pagetraffic Web Tech | Junior Content Writer | 15.02.20 | 15,000
Previous Employer 2 | DigiStreet Media Private Limited | Freelance Content Writer | 04.01.20 | 50-60 ppw

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social Media & Social Media Customer Service: Doing What it Takes to Better it for All

Social media has made a larger than life impact to as many lives it has touched. Today, social media channels have transformed the way a man perceives as well as the way he has been perceived by the world.

The man you see now is far beyond a mere 'social animal'. This modern man who is an active part of the tech-savvy generation knows how to use social media and social media customer service- that is 24x7 available. Social Media Customer Service: No, it's not a newly added feature; it has been there.

Social media customer service means using social channels to access the best customer service and support. Customers as social media users expect to reach out to brands on social channels for help and quick response. So, when they do it- just make sure you're courteous and friendly enough to offer the helping hand that they have been looking for.

Using social media for customer service and customer support: 8 tips to make it work

• Set up a dedicated social handle for social media customer support

• Don't get swayed with messages- the key is to find and monitor conversation relevant to your business

• Create social media guidelines as a fix to challenges and response to opportunities that come across the social media customer support

• Manage customer expectations

• No matter what- always respond

• Make sure that you manage to give a fast response

• Try a chaynit for common service requests

• Take public conversations private

Lastly, try using these tips to bring efficiency to social media customer service support.

Please share links to blogs written by you

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