Subject: Content Writer Candidate - Niraj Negi
From: Niraj Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 11:03:51 -0500

| | Content Writer Test

Name | Niraj Negi
E-mail | [email-masked]
Phone Number | (0) 7290935589
Where do you currently live (area) | Mayur Vihar Phase I

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Senior Content Writer | |
Previous Employer 1 | India Today Group | Chief Sub Editor | 06 June 2019 | 40000
Previous Employer 2 | Beno Software | Senior Content Writer | 19 November 2018 | 35000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customer service

Customers these days have a plethora of options available in terms of choosing service. Though social media is just one of these many channels, it is immediate and accessible. Brands need to step up their game in social media customer service to gain an advantage over their competitors. Here are some of the tips that you can follow to manage your social media customer service.

Reply quickly

Customers these days have a very small attention span; they want their queries or complaints resolved quickly. Poor response time can lead to poor reviews, bad customer experience and loss of potential customers.

Respond to all types of comments and queries

Remember that every post, comment or review on social media is important for your business and should be acknowledged. When you are not replying to customer queries or posts, you are ignoring a customer, which can lead to an unsatisfied customer.

Combat negative comments with positivity

You cannot please everybody, there will be several occasions when your customer will not be satisfied or thoroughly pleased and may leave some negative comments on your social media channel. A negative review or comment can lead to a loss of several potential customers as people like to read other customers’ reviews and comments about products and services. Hence whenever a customer posts a negative comment or review, handle it positively, which will not only produce a positive effect on the customer but also on other visitors.

Pick the best social media platform

Choose your social media channels carefully as a platform for one business could be ineffective for others. You should be aware of the nature of your business and preference of your customers and should choose your social media channel accordingly.

These are just a few of the tips that businesses should consider while managing the channels of their social media customer service

Please share links to blogs written by you

https://lifehacksandsolutions.com/best-office-hacks-to-increase-productivity-at-work/

https://lifehacksandsolutions.com/top-10-study-hacks-to-improve-memory-and-score-good-in-exams/

https://knowledge.civilgeo.com/knowledge-base/creating-hec-ras-cross-sections-from-elevation-grids/

https://knowledge.civilgeo.com/knowledge-base/hec-ras-2d-mesh-generation-errors-corrections/

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