Subject: Tech Support Candidate - Aneesh Khan
From: Aneesh Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:58:34 -0500

| | Tech Support Test

Name | Aneesh Khan
E-mail | [email-masked]
Phone Number | (91) 8527147146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifescience intellipedia Pvt ltd | System administration | Currently working | 30K
Previous Employer 1 | Computer clinic Pvt ltd | Desktop | 30-July-2017 | 12K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hii concern
Please check your internet connection after that check the site .
If it doesn't work then clear the cache and history .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open the Bluetooth of both devices , after that check the Bluetooth name of speaker in mobile Bluetooth list .
After that click on Bluetooth name of speaker in mobile . And pair the the Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | IT and desktop support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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