Subject: Tech Support Candidate - Vikash sharma Vikash
From: Vikash sharma Vikash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:45:10 -0500

| | Tech Support Test

Name | Vikash sharma Vikash
E-mail | [email-masked]
Phone Number | (91) 8076275663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Najafgarh New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Aws, cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vaibhav Global Ltd | Graduate Engineer Trainee | 13/07/2020 | 28500
Previous Employer 2 | Micro Labs Ltd | Technical Support | 03/01/2021 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1
First, we will identify which type of error the browser is showing.Then we will troubleshoot the problem accordingly
For eg, If the browser shows 404-page Error not found.It means that the page is not listed on that server or it might be deleted from the database.
STEP2
Check the internet connectivity on our system.
STEP 3
Open the same website on another browser like Mozilla Firefox and Microsoft Edge etc. And see whether the browser is showing same error or not as earlier.
STEP 4
If we got the different error then we will Type Ping (www.ndtv.com) on our command prompt by which we will get the IP address of the website then
we will identify whether DNS(Domain Name System) issue is happened or not
STEP 5
Clear our browser cache memory and then reload again the website

Note:- There are many more solution of this problem but I have just explain some of them

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1
Turn on the bluetooth speaker
Step 2
Turn on the bluetooth option on our device
Step 3
Paired both devices with each other
Step 4
If the device got paired successfully then it will show connected on the device

What according to you makes you a good candidate for customer service or technical support job?

1)Maintaining patience in listing the customer query
2)Try to solve the problem as soon as possible understanding the customer query properly
3)If I am not able to solve the problem then I'll address the problem to my senior team member as soon as possible

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |