Subject: Tech Support Candidate - prashanth p
From: prashanth p <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:43:24 -0500

| | Tech Support Test

Name | prashanth p
E-mail | [email-masked]
Phone Number | (91) 8667884620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tindivanam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Cheenilabs private limited | Senior E-Commerce Executive & Data Research Analyst | Dec 2 2020 | 17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step,I will troubleshooot my network for further innformation.
If i am getting the error on the wire disconnectivity i will solve that and move to the website.
If i am getting the error on the DNS server then i will contact my network operator then solve my issue.
If i am getting the error still on the website then, I will clear browser cookies and then try to open website.
Finally i open the website by solving the iissue's and then login by using my user id and password.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on both bluetooth devices.
Then  check the mobile phone bluetooth setting and  find the name of the speaker.
Then click the name of the speaker and it asks you to pair with the device and then click ok.
After clicking the ok button you are connected to the bluetooth device and you can enjoy the music by selecting the songs on your mobile.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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