Subject: Tech Support Candidate - ARARVIND KUMAR
From: ARARVIND KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:11:28 -0500

| | Tech Support Test

Name | ARARVIND KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9991170933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Production

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Desktop Support Engineer | | 20K0+
Previous Employer 1 | Hi Tech Services Pvt.Ltd | Desktop Support Engineer | 31-07-2019 | 18700
Previous Employer 2 | Future Focus Infotech Pvt.Ltd | Desktop Support Engineer | 31-03-2019 | 15600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all Check internet Connectivity.
2.If Connectivity is OK then Check URL and Browser.
3. If All above are OK then you can easily access the mentioned URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all Power on the Bluetooth Speaker.
2. Then Phone Bluetooth on and searching nearby device.
3. Then Select the Bluetooth speaker and pairing with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have above 5 years experience in Technical Environment. I am a quick Learner and a good Team Player. If I get any opportunity in your organisation then I prove my technical Experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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