Subject: Tech Support Candidate - Sanjay Saroj
From: Sanjay Saroj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:00:49 -0500

| | Tech Support Test

Name | Sanjay Saroj
E-mail | [email-masked]
Phone Number | (91) 9919537207
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Good knowledge of ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra ltd | Sr. Customer support associate | 2 march 2015 | 22k
Previous Employer 1 | Xpezto info solution | Sr customer sales executive | 28 Feb 2011 | 15k
Previous Employer 2 | Argues ltd | Sr. Customer care executive | May 2010 | 10 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all thank you to giving a situation for express my self in front off you

We probe customer that what is exact error come on your screen . If customer told any exact error like Error 401. these kind of error we can easily solve with the help of Google or any couleague .
We will troubleshoot on remote with the help of team viewer instead of we will not able to solve that query then we will rais ticket for next level help

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will on blue tooth speaker then we tune on blue tooth mode after that we search blue tooth name in our mobile Bluetooth . Then click on Bluetooth name you will get a voice message from speaker that one device has been connected.

What according to you makes you a good candidate for customer service or technical support job?

I fill well when a custor satisfy with my information or service . During the providing informatio we can learn a lot of thing from customer intact I learnt  many thing from customer
When we take call from customer and greeting .
And provide information if customer tell us   I am satisfy from you information and services we fill very proude . I am happy to help customer .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |