Subject: Tech Support Candidate - SUJESH P
From: SUJESH P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:29:38 -0500

| | Tech Support Test

Name | SUJESH P
E-mail | [email-masked]
Phone Number | (673633) 9048142910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
Windows Server, Dns, Dhcp, ADDS, CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OKSY IT SOLUTION | Relationship Executive | January 5 2021 | 14000
Previous Employer 1 | AL-ATHARIA | IT&Cost Controller | July 10 2019 | 2000 SAR(40000INR)
Previous Employer 2 | TEAM THAI | System Administrator | August 8 2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First we check the URL ID is correct or not.
2.Then we check the other websites, likes google.com, mozilla org.
3.If we can open another websites, to ensure the problem only happens with certain websites or Try to clear cookies and cache.
4.If  we can't open other websites, then we want to check  another browsers.
5.If the sites work in other browsers, see the problem is only the specific browser issue.
6.To ensure the website is outdated or not.
7. Check the antivirus, for the website is blocked or not.
8.If the website is not working in all browsers,  check the internet connection and the DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First switch on the speaker and press the bluetooth button.That time we can hear the beep sound.
2.Then turn on the bluetooth on the phone, then scan bluetooth devices and pair the correct bluetooth speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I will be working with honestly and sincerely.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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