Subject: Tech Support Candidate - Rajit Raikwar Rajit
From: Rajit Raikwar Rajit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:28:45 -0500

| | Tech Support Test

Name | Rajit Raikwar Rajit
E-mail | [email-masked]
Phone Number | (+91) 8787080076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Motors | HR team member | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check the URL is correct or not.
We will check cookies and privacy of browser either site is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth of both devices.
2. Search and pair the bluetooth of speaker with phone bluetooth with proper name of bluetooth connection of speaker.
3. Then play bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Understand the problem of customer and solve or troubleshoot the problem with proper SOP of the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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