Subject: Tech Support Candidate - Inderjeet Junejai.
From: Inderjeet Junejai. <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:15:06 -0500

| | Tech Support Test

Name | Inderjeet Junejai.
E-mail | [email-masked]
Phone Number | (91) 7206868884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karnal, haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SONA ENTERPRISES | ASST. I.T. MANAGER | 30.09.2018 | 15000
Previous Employer 1 | PLANMAN HR PVT LTD | EXECUTIVE MONITORING | 31.10.2016 | 13000
Previous Employer 2 | ITCONS E SOLUTIONS PVT LTD | I.T. ENGINEER | 16.07.2015 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | YOU CAN CHECK FOR NETWORK PORT ISSUE  LIKE IP ADDRESS IS ASSIGNED PROPERLY AND IT IS PINGING TO SERVER OR NOT. IF LAN CABLE IS CONNECTED BUT NOT PINGING, THERE MAY BE ISSUE OF IP ADDRESS OR DNS ADDRESS. YOU CAN CHECK PROXY ADDRESS IN IE EXPLORER THAT THEY ARE DISABLED. THERE ARE BASIC STEPS.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | OPEN THE SETTINGS IN PHONE AND CLICK ON BLUETOOTH. TURN ON BLUETOOTH AND SEARCH FOR SPEAKER. WHEN IT APPEARED IN SEARCH DEVICES, CLICK ON IT AND CONNECT TO IT.
What according to you makes you a good candidate for customer service or technical support job? | CUSTOMER SATISFACTION
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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