Subject: Tech Support Candidate - Karandeep Singh
From: Karandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:12:21 -0500

| | Tech Support Test

Name | Karandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9999228959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | raphe mPhibr Pvt Ltd | Executive IT | working | 35000
Previous Employer 1 | Indospirit beverages Pvt Ltd | Executive IT | 15 March 2020 | 22500
Previous Employer 2 | Alpine Convent School | IT Incharge | 31 July 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to inform our IT support team and we can troubleshoot it as basically on our end, like we can check internet connectivity and reopen our web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth connectivity in your phone,
Open Bluetooth speaker and enable connectivity,
Search speaker name in phone bluetooth settings,
Choose the speaker name nd allow all the permission to connect the device,
that's it.

What according to you makes you a good candidate for customer service or technical support job? | Learning and always available for work and customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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