Subject: Tech Support Candidate - Shiraz Yasin
From: Shiraz Yasin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:10:32 -0500

| | Tech Support Test

Name | Shiraz Yasin
E-mail | [email-masked]
Phone Number | (832110) 7903239296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MANGO, JAMSHEDPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yogik Technology Pvt. Ltd. | Oracle Programmer | 1 month | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the network connection whether it is connected to network or not. If not, then will check tha LAN Cable. If network is OK then check whether other websites is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth from both the devices. Search for the device name in Bluetooth search search option. Select the name of the Bluetooth speaker. Once connected, Bluetooth speaker will say connected.
What according to you makes you a good candidate for customer service or technical support job? | I am currently working in Technical support and development in Hospital Management System Project. Have 3 years experience in this field only
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |