Subject: Tech Support Candidate - Raghav Garg
From: Raghav Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:49:56 -0500

| | Tech Support Test

Name | Raghav Garg
E-mail | [email-masked]
Phone Number | (+91) 9996513948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Video Conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Larsen and Tourbo | System Engineer | 31/3/2020 | 23610
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It will depend upon the error but we cannot take it as a logical order because while opening the website many errors can occur. So it will depend which type of error it is. We can also find the error while troubleshooting if website is not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) We have to open the bluetooth of mobile phone.
2) Then we have to check the model of bluetooth speaker and find it in mobile phone.
3) Then after that we can connect bluetooth speaker with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Mainly it will depend upon the knowledge of a candidate or if you have the experience or have done the training then you can become a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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