Subject: Tech Support Candidate - Anup Singh Kushwaha
From: Anup Singh Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:43:34 -0500

| | Tech Support Test

Name | Anup Singh Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 8318693712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technology | Customer support engineer | Current working |
Previous Employer 1 | Vayam information technology | Desktop support engineer | 17/02/2019 | 4 year
Previous Employer 2 | Acsse information technology | Desktop support engineer | 01/06/2012 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you're having trouble with a website, click the Fx70GreyPadlock icon in the address bar to see if Firefox has blocked parts of the page that are not secure. See Mixed content blocking in Firefox for details.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth device and search Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | User satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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